Legal
Refund & Return Policy
Last updated: March 2026
Introduction
At Lauren B Pet Portraits, every portrait is custom-created based on the photo you provide. Because each piece is made specifically for you, our refund and return policy differs from traditional retail products. Please review the policy below before placing an order.
Custom Artwork Policy
All portraits sold by Lauren B Pet Portraits are custom-made products. Because of this: • Orders cannot be canceled once artwork has begun • Custom portrait orders are non-refundable This policy exists because the artwork is created specifically for your pet and cannot be resold.
Digital Portrait Orders
All digital portrait purchases are final sale. Once the final digital file has been delivered: • Refunds are not available • Returns are not applicable However, we offer one minor revision if requested within 3 days of receiving your preview or file. Examples of minor revisions include: • Small color adjustments • Minor detail corrections Major changes such as using a different photo, changing the pose, or adding additional pets may require an additional fee.
Printed Portraits (Canvas & Posters)
Canvas and poster portraits are produced through professional printing partners. Due to the custom nature of these products: • Returns are not accepted • Refunds are not issued for custom prints If your order arrives damaged or defective, we will replace it. To request a replacement: 1. Contact us within 7 days of delivery 2. Include photos of the damaged item 3. Include your order number
Shipping Damage
If your package arrives damaged during shipping, please notify us within 7 days of delivery. We may request: • Photos of the packaging • Photos of the damaged artwork This helps us file claims with the shipping carrier and send you a replacement.
Incorrect Orders
If you receive the wrong item due to an error on our part, please contact us within 7 days and we will correct the issue at no cost to you.
Customer Satisfaction
Our goal is for every customer to love their portrait. If there is an issue with your order, please contact us and we will do our best to find a reasonable solution.
Contact Information
Lauren B Pet Portraits Email: Jessica@LaurenBPetPortraits.com Phone: 844-352-8736 (844-3LAUREN) Please include your order number and a description of the issue when contacting us.